TrueLuck Casino Responsible Gambling

At TrueLuck we are committed to safer gambling. We want play to stay fun and under control, so we provide practical tools, clear guidance and immediate support to help you manage your account and behaviour. This page explains the protection principles we follow and the options available if you or someone you know needs to take a break or get help.

Our player protection principles

We promote responsible play by encouraging informed choices, making control tools easy to find, and acting quickly if there are signs of harm. We respect privacy while using risk-based checks to identify unusual activity and to offer support. Our staff are trained to respond to concerns professionally and without judgement.

Activity-control tools

You can access a suite of controls from your account settings or by contacting support. These tools are designed to give you simple, immediate ways to control how you play.

How to set limits

Limits can be applied via the cashier or responsible gambling section in your account. Once set, decreases take effect immediately. Any request to raise limits may include a short cooling-off period for your protection.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. These limits apply across the site and help manage spending over time. If you need assistance setting or adjusting a limit, our support team can guide you.

Loss limits

Loss limits let you cap net losses over a chosen period, giving you reassurance about how much you can lose. These are useful if you want a strict boundary on your play and are available alongside deposit limits and session controls.

Time limits and account breaks

Reality checks and session timers remind you how long you have been playing. You can set automatic session time limits or take an account break for a fixed period. Time-outs are easy to apply and are ideal if you want a short pause from play.

Self-exclusion

Self-exclusion allows you to block access to your account for longer periods, from several months up to multiple years. During self-exclusion your account will be closed and you will not be able to open a new account. We will provide information on how to access further support when you choose this option.

Signs of problematic behaviour

Look out for changes such as chasing losses, spending more than you can afford, borrowing to play, or neglecting work and relationships. If someone you know shows these signs, encourage them to use the tools above and to seek professional help.

Tips for maintaining control

Set realistic limits before you start, treat gambling as paid-for entertainment, separate funds for bills and gambling, use session reminders, and avoid gambling when stressed or under the influence of alcohol. Regularly review your activity and update limits if your circumstances change.

Professional help and support organisations

If you need extra support, contact recognised UK organisations such as GamCare, GambleAware or Gamblers Anonymous. These services offer confidential advice, helplines and treatment options. If you would like help from us, contact support and we will assist with account controls and signpost further help.