TrueLuck Casino Terms of Use
These Terms and Conditions set out the rules that govern your use of TrueLuck’s online casino and related services. They explain the relationship between you and us, the responsibilities we each have, and the basic operational rules that apply when you register, deposit, play or withdraw. By using our services you accept these terms and any additional terms that apply to specific promotions or features.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one account is permitted per person, household and payment method unless we agree otherwise. You must provide accurate and up-to-date personal information and notify us promptly of any changes.
We may require identity, address or source of funds verification at any time. Until verification is complete some services may be restricted. If we suspect fraud, money laundering, abuse of bonuses or other prohibited activity we may suspend or close your account and retain funds pending investigation.
Eligibility requirements
To use our services you must be at least 18 years old and legally permitted to gamble in the jurisdiction where you are located. We do not accept registrations from countries or persons prohibited by our terms or applicable law. It is your responsibility to make sure online gambling is lawful where you are.
Acceptable platform use
Our platform must be used for lawful personal gambling only. You must not attempt to manipulate games, exploit promotions, operate bots, collude with other players or otherwise seek unfair advantage. Use of VPNs or other means to bypass geographic restrictions is prohibited and may lead to account suspension and forfeiture of winnings.
General bonus and promotion rules
Promotions are subject to their own terms which form part of these Terms and Conditions. Each promotion will state eligibility, qualifying deposits, wagering or playthrough requirements, game contributions, maximum bet limits while wagering, expiry and any excluded payment methods. We reserve the right to withhold, reclaim or cancel bonuses and associated winnings if we suspect abuse or a breach of the promotional terms.
Deposits and withdrawals
Accepted payment methods, minimum and maximum limits may vary and are shown in the cashier. Deposits are typically credited instantly, subject to your payment provider. Withdrawals will be processed after any required identity checks and may be subject to processing times depending on the method chosen.
Verification and limits
Prior to large or first-time withdrawals we will usually request identity, address and possibly proof of payment. We may apply deposit, loss and withdrawal limits for regulatory, security or risk-management reasons. Any fees applied by banks or third-party payment services are outside our control.
Dispute resolution
If you have a complaint please contact our support team in the first instance and provide relevant account details. We aim to resolve ordinary issues promptly and will investigate disputes in line with these Terms. If a dispute cannot be resolved directly we will explain any further steps available to you under applicable law or alternative dispute resolution options where relevant.
Updates to terms and conditions
We may update these Terms from time to time. Material changes will be communicated by notice on the site or by email where appropriate. Continued use of the service after notice of changes constitutes acceptance of the revised Terms. For any questions about these Terms please contact our support team.