User Privacy Policy

This Privacy Policy explains how TrueLuck collects, uses and protects personal information when you use our online casino and related services. We take privacy seriously and set out here the types of data we gather, how we process it, the rights you have, and the steps we take to keep your information safe.

Types of data we collect

We collect information you give us directly, technical information from your device and transactional data related to your play and payments. Collecting a mix of these data types helps us operate accounts, process transactions and keep the platform secure.

Personal data

This includes name, date of birth, address, email, phone number and identity documents used for verification. We also record account credentials, contact preferences and any communication you send to our support team. Personal data is used to create and manage your account and to meet legal and regulatory checks where required.

Technical data

We gather device and connection information such as IP address, browser type, operating system, device identifiers and location data where necessary to confirm eligibility. We also capture usage data like pages visited, time on site and error reports to improve the service and detect abuse.

Transactional data

Transactional records cover deposits, withdrawals, bets, wins and loyalty activity. Payment method details and anonymised payment processor references are kept to complete transactions and to prevent fraud. We retain transaction histories to resolve disputes and for accounting purposes.

How we use information

We use data to provide and improve our services, verify accounts, process payments, prevent fraud and comply with legal obligations. Data is also used for customer support, responsible gambling checks, personalised settings and for operational reporting. We do not sell your personal information to third parties.

Data protection practices

We protect data using industry standard measures including encryption in transit, access controls and secure storage. Staff access is restricted on a need-to-know basis and we review our security measures regularly. Where we work with processor partners they are contractually obliged to protect data to the same standard.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, keep you logged in, tailor content and measure site performance. You can manage cookies through your browser settings, though disabling some cookies may affect functionality or access to parts of the service.

User rights

You have the right to access the personal data we hold about you, request correction of inaccuracies and, where permitted, request deletion. You may also object to processing for direct marketing and request restriction of certain processing activities. We will respond to requests in line with applicable data protection laws.

Access, correction and deletion

To exercise your rights contact our support team via the in-site help or by email at [email protected]. We will verify your identity before processing requests and explain any limitations to deletion that arise from legal or regulatory retention requirements.

Information sharing and third parties

We share data with payment providers, identity verification services, fraud prevention partners and other service providers that help us operate the site. Where required by law we may also disclose information to regulatory authorities. All third parties are selected and managed to maintain confidentiality and security.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on the site or by email. Please check this page regularly for the latest version.